BST: Conflict Management


As a construction supervisor, you need to recognize and respond to conflicts constructively in order to maintain productivity and solidarity in your crew. Effective conflict resolution skills will enable you to deal with issues promptly and fairly, but also to recognize when issues need to be escalated in the chain of command.

The Conflict Management module is intended to help you recognize and respond proactively to conflicts that occur between and within crews. You will explore concepts such as destructive and constructive conflict, stress, personal approaches to conflict, and assertiveness techniques


  • Understand what conflict is
  • Apply a constructive approach to conflict management
  • Overcome resistance to conflict resolution
  • Demonstrate assertive techniques to overcome destructive behaviour


For the complete BST schedule, click here: BST Schedule 2019


Facilitated by: Wendy Hofford, HR Director / Safety Officer, Nor-Tec Group and Mikkelsen-Coward & Co., Ltd.

As an experienced professional trainer and speaker, Wendy works with individuals and organizations to help them embrace where they are, inspire them to grow, and mentor them to lead.

Wendy is a Director of Human Resources, holds a designation as a National Construction Safety Officer, is a certified speaker, trainer, and mentor with the John Maxwell Team and the Gallup Strengths Organization, and also has a diploma in Adult Education. She is also an active member of Canadian Association of Professional Speakers (CAPS), holds a seat on the Advisory Committee for the Construction Safety Association of Manitoba (CSAM), and is the founder and facilitiator of Motivating Inspirational Leaders to Excellence (MILE) leadership group.

As a “Grow Advisor”, Wendy shares her passion for growing people, growing results!

  • March 19, 2019
    8:30 am - 12:30 pm
Price Qty
Attendees (WCA Member)show details + $125.00 (CAD)*  
Attendees (Non-Member)show details + $200.00 (CAD)*  

* price includes taxes

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Venue:   Winnipeg Construction Association - Burnell Room

1447 Waverley St., Winnipeg, Manitoba, Canada, R3T 0P7