As a construction supervisor, you need to recognize and respond to conflicts constructively in order to maintain productivity and solidarity in your crew. Effective conflict resolution skills will enable you to deal with issues promptly and fairly, but also to recognize when issues need to be escalated in the chain of command.
The Conflict Management module is intended to help you recognize and respond proactively to conflicts that occur between and within crews. You will explore concepts such as destructive and constructive conflict, stress, personal approaches to conflict, and assertiveness techniques
For the complete BST schedule, click here: BST Schedule 2019
Facilitated by: Wendy Hofford, HR Director / Safety Officer, Nor-Tec Group and Mikkelsen-Coward & Co., Ltd.
Wendy is a Director of Human Resources, holds a designation as a National Construction Safety Officer, is a certified speaker, trainer, and mentor with the John Maxwell Team and the Gallup Strengths Organization, and also has a diploma in Adult Education. She is also an active member of Canadian Association of Professional Speakers (CAPS), holds a seat on the Advisory Committee for the Construction Safety Association of Manitoba (CSAM), and is the founder and facilitiator of Motivating Inspirational Leaders to Excellence (MILE) leadership group.
As a “Grow Advisor”, Wendy shares her passion for growing people, growing results!