Construction supervisors need to recognize and respond to conflicts constructively in order to maintain productivity and solidarity in their crews. Effective conflict resolution skills enable supervisors to deal with issues promptly and fairly, but also to recognize when issues need to be escalated in the chain of command. Conflict resolution skills are also helpful in reducing and managing stress on the team.
The Conflict Management module is intended to help you recognize and respond proactively to conflicts that occur between and within crews. You will explore concepts such as destructive and constructive conflict, stress, personal approaches to conflict and assertiveness techniques.