Communications, Negotiation, and Conflict Resolution

An e-Learning course Powered by     20150316_C5692_PHOTO_EN_13247


The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day.



The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.



Upon completing this course, you will:

  • Define a conflict
  • Identify the stages of conflict
  • Describe the importance of communications
  • Apply assertiveness techniques to get a point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator


This course is great for…

This course is intended for supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers and employers.


Course Length

This course takes approximately 4 hours to complete.




This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification. A final mark of 75% is required in order to receive a certificate of completion.


Cost:  $150 + GST


Register Below

Your Name (required)

Phone Number (required)

Your Email (required)


Company Address

How would you like to pay?
Invoice my Company (Members Only)Pay with Credit Card (You will be contacted by phone to provide your card information)


Please contact Peggy Zurkan with any questions: or 204-775-8664


Check Upcoming CoursesRequest a Course